Terms and Conditions
Confidentiality and Privacy
Tidy Rooms is a professional service and will not divulge to third parties any personal or business details that may be seen or discussed during the course of our work together without your consent, save as permitted or required by law or by relevant regulatory authorities.
Your situation may be mentioned in the context of Tidy Rooms' services but will be depersonalised and unidentifiable. For example, Clare in Surbiton or a client in London.
You will be required to complete a consent form regarding the use or not of before and after photographs.
We welcome testimonials and you can give one by clicking here.
To view our full privacy statement, please click here.
It is fundamental the the services I provide, that I help and support you to make decisions about your belongings and your home. It is important that you make the decisions yourself and I will not make them for you. You are, therefore responsible for obtaining any financial, legal or other professional advice that you may consider necessary to support any decision you make. Tidy Rooms accepts no liability for your decisions or the consequences of them. If you choose not to be available during a session, it may be necessary for one-off decisions to be made on your behalf (for example regarding the location of items or their disposal). These will be made in good faith and using my professional judgement. You will be advised of any decisions which have been made.
Tidy Rooms has public liability and professional indemnity insurance up to £1,000,000 which is activated upon signature of the terms and conditions document. You agree to cover any breakages through your home contents insurance.
Duty of care
You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances which might put Tidy Rooms at risk. For example, infectious medical conditions or structural weaknesses in your property. For the purpose of personal safety, another person will always know our location and session timings.
Limits of Work
I will work to the very best of my ability to achieve the organisation and presentation you desire. I will help you with post work clearing up such as hoovering, sweeping and polishing. I will help you relocate items to more appropriate locations within the home. Any heavy lifting or moving of furniture may be delayed if it requires additional assistance due to health and safety reasons.
One boot load of items can be taken away after each decluttering session to the charity shop. This is included in the hourly rate. These items are non-returnable. Items are disposed of with your authorisation and responisbility is not accepted by Tidy Rooms for any item which you later decide was valuable; not to be disposed of; or which you are unable to find later. I do not have expertise to identify items of special value or rarity. The decison to dispose of an item is your responsibiltiy. Items cannot be taken to the local tip but I can provide information on local services and selling options if required.
Hours of Work
You will be invoiced between our arrival and departure from the property. Whilst a booking will be made for a pre-agreed (estimated) time period, it is understood that it is not always possible to anticipate exactly how long a job will take. Depending on the pace at which we work together and the progress we make, it may be necessary to schedule extra hours to finish the project. Working hours are 9.00am - 5pm, Mon-Fri, depending on your location. Saturdays by arrangement only. Minimum 3 hour booking.
Breaks and refreshments
Sessions usually last 3 to 5 hours. If a session covers a lunch break I will bring something to eat with me. Tea breaks as required!
The hourly rate is £35 in home on weekdays, £45 Saturdays, charged in 15 minute blocks. For example, if our booking is until 2pm but we finish at 2.10pm, you will be charged until 2.15pm. Virtual sessions are £30/hr, first 30 mins free for your first session. This is unless otherwise agreed with you in writing in advance.
Where the project is more than 45 mins driving time away from Surbiton, Surrey, travel will be charged at half the standard hourly rate for one way. Estimated timings will be taken from Google Maps. For example, a 45 min to 1 hour journey to and from your location will cost £13 per visit. Where free parking is not available, parking expenses will be sumbitted with your invoice for reimbursement. Where a journey is not made by car, receipts such as train tickets will be submitted with your invoice for reimbursement.
Payment can be made by cheque to Lynda Wylie or by electronic transfer. An invoice will be issued within 7 days of completion of each session and will be due 7 days later. Account details will be shown on the invoice. Please use the invoice number as your reference when making electronic payments.
Other suppliers or services
I am happy to make suggestions on the use of additional servcies such as cleaners, electricians, carpenters or handymen and can help to locate and book these services for you. I will do my best to ensure they are qualified to do the required job. However, I am not liable for the quality of their work, nor for any loss or damage caused by the supplier, its employess or agents. Supplier's charges are payable by you to the supplier directly. Where purchases are made on behalf of clients, for example storage boxes, the amount will be added to your invoice.
Cancellations received with less than 24 hours notice will be charged a discretionary 50% of the pre-booked session price. Please give as much notice as possible so the session can be allocated elsewhere. Thank you.