Terms and Conditions
Confidentiality and Privacy
Thank you for choosing to work with Tidy Rooms. We are a professional service and will not disclose to third parties any personal or business details that may be seen or discussed during the course of our work together without your consent, save as permitted or required by law or by relevant regulatory authorities.
You will be invited to complete a consent form regarding the use or not of before and after photographs.
We welcome testimonials and you can provide one by clicking here.
To view our full privacy statement, please click here.
It is fundamental the the services we provide, that we enable and support you to make decisions about your belongings and your home. It is important that you make final decisions yourself and you are therefore responsible for obtaining any financial, legal or other professional advice that you may consider necessary to support any decision you make. Tidy Rooms does not accept any liability for your decisions or the consequences of them. If you choose not to be available during a session, it may be necessary for one-off decisions to be made on your behalf (for example regarding the location of items or their disposal). These will be made in good faith and using professional judgement. You will be advised of any decisions which have been made.
Tidy Rooms has public liability and professional indemnity insurance up to £1,000,000 which is activated upon signature of the terms and conditions document. You agree to cover any breakages through your home contents insurance.
Duty of care
You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances which might put Tidy Rooms at risk. For example, infectious medical conditions or structural weaknesses in your property. For the purposes of safety or emergencies, another person will always know our location and session timings.
Limits of Work
We will work to the very best of our ability to achieve the organisation and presentation you desire. We will help you with post session clearing up such as hoovering, sweeping and polishing. We will help you relocate items to more appropriate locations within the home. Any heavy lifting or moving of furniture may be delayed if it requires additional assistance due to health and safety reasons.
One boot load of items can be taken away after each decluttering session to the charity shop. This is included in the hourly rate. These items are non-returnable. Items are disposed of with your authorisation and responsibility is not accepted by Tidy Rooms for any item which you later decide was valuable; not to be disposed of; or which you are unable to find later. We do not have expertise to identify items of special value or rarity. The decision to dispose of an item is your responsibility. Items cannot be taken to the local tip but we can provide information on local services and selling options if required.
Hours of Work
You will be invoiced between our arrival and departure time from your property. Whist a booking will be made for a pre-agreed time period, it is not possible to estimate exactly how long a job will take as this will depend on several factors, including the pace we work at together, the ease of decision making and the volume of items. If you choose to end a session earlier than the pre-booked time, you will be invoiced until the original session time as previously booked. Working hours are generally 9-5pm Mon-Fri, depending on your location. Saturdays by arrangement only. Minimum 3 hour booking.
Breaks and refreshments
Sessions usually last 3 to 5 hours. If a session covers a lunch break we will bring something to eat with us. Tea breaks as required by both parties!
The hourly rate is £45 in home on weekdays, £60 Saturdays, charged in 15 minute blocks. For example, if our booking is until 2pm but we finish at 2.10pm, you will be charged until 2.15pm. Remote sessions are £40/hr, first 30 mins free for your first session. This is unless otherwise agreed with you in writing in advance.
Where the project is more than 45 mins driving time away from Surbiton, Surrey, travel will be charged at half the standard hourly rate for one way. Estimated timings will be taken from Google Maps. For example, a 45 min to 1 hour journey to and from your location on a weekday will cost £22.50 per visit. Where free parking is not available, parking expenses will be submitted with your invoice for reimbursement. Where a journey is not made by car, receipts such as train tickets will be submitted with your invoice for reimbursement.
Payment is preferred by electronic transfer. An invoice will be issued within 7 days of completion of each session and will be due 7 days later. Account details will be shown on the invoice. Please use the invoice number as your reference when making electronic payments.
Other suppliers or services
We are happy to make suggestions on the use of additional services such as cleaners, electricians, carpenters or handymen and can help to locate and book these services for you. We will do my best to ensure they are qualified to do the required job. However, we are not liable for the quality of their work, nor for any loss or damage caused by the supplier, its employees or agents. Supplier's charges are payable by you to the supplier directly. Where purchases are made on behalf of clients, for example storage boxes, the amount will be added to your invoice.
Cancellations received with less than 24 hours notice will be charged a discretionary 50% of the pre-booked session price. Please give as much notice as possible so the session can be allocated elsewhere. Thank you.