Frequently Asked Questions

How long will it take? 

It will depend on lots of different factors - how many areas you would like to tackle, how many things you have, how you find decision making and the pace we work at together. I usually suggest you begin with a 3 or 4 hour session, to see how you find the process and give us an idea of what we can achieve together and then go from there. 


How much will it cost? 

After our first session, I will send you a personalised plan based on your specific needs and priorities. Whether you need some inspiration to get yourself started, or someone alongside you for your whole project, you can use Tidy Rooms for as much or as little as you want. Some clients like to book a couple of 4 hour sessions to tackle one or two rooms and others like to do a few hours every fortnight or 4 hours a month. I'm very flexible and it really depends on you.


I charge £40 per hour for a session in your home on a weekday (£50 on a Saturday by special arrangement) which includes a phone consultation and tailored plan, travel within 45 minutes of Surbiton, Surrey; research into services provided by your local area for furniture collection or recycling; storage solutions and product ideas; rubbish and recycling bags; and any basic cleaning products we will use.


Remote sessions are charged at £35/hour and are usually 1-2 hours using the zoom or whatsapp platform. They tend to be shorter as they are a bit more intense and can either be practical sessions where you declutter whilst I am on the call with you. Or we can discuss your goal, method and challenges then you declutter on your own and we agree on a follow up method such as another call, email or text. Remote sessions work really well for most clients and can be a fun and productive way of decluttering and organising without me coming to your home. 


Do I have to declutter with you? 

Ideally you need to be there to decide what stays and what goes. Also, you know how you like to live and use your spaces, so you'll have the best insight into what you want. It's your home and your things, so your decision. If it's not possible for you to be available, such as being abroad, we'll decide how to communicate so you are fully involved in the decision making process. When you participate in the decluttering process it  helps you find ways to maintain your home in the future so the clutter doesn't come back. 


What do I do with all the stuff I want to get rid of?

I am happy to remove up to a car boot load of reusable items to the charity shop after each decluttering session. This is included in the hourly rate. For larger amounts, we'll look into alternative removal options. In some areas there are council or charity collection schemes. I can also advise you on selling options or neighbourhood sites to give away for free. I cannot remove items to the local tip.


Do you provide storage products?

Once we have begun work on an area - sorting, rationalising and re-homing your things, your storage requirements will become much clearer.  You may find that you have most of the storage you need and once your things have been reassigned - you might only need to buy a few things.  I will research options for you and make suggestions on what might be most appropriate. 


Are you insured?

Yes, I have public liability and professional indemnity insurance of up to £1,000,00. You are responsible for any breakages that may occur through your home contents insurance. 


Are you DBS checked? 

Yes I have a basic DBS certificate. 


Is this the worst clutter you have ever seen? 

That's an interesting question and I get asked it a lot. Clutter is very subjective - people have different tolerances of things and what some find overwhelming others aren't bothered by. The key thing is that it's bothering you and you want to do something about it. I'm here to help, not judge and together we'll find a way through your clutter to create an organised environment that promotes calm, removes frustrations and reduces stress. 


Your home is probably a show home, right?

My home is tidy most of the time because it's pretty well organised so it doesn't take long to put things back in their place. It doesn't look like a magazine spread though, because then it wouldn't feel homely to me. It's about personal taste - I definitely feel much more relaxed when surfaces are clear and things are put away in their place.